What if the Carvana title transfer or payoff takes too long?

Title delays are one of Carvana's most documented issues, including a settlement with the Connecticut Attorney General's office. If your car has a lien, confirm your exact payoff amount with your lender before pickup, ask Carvana in writing when your lender will receive the payoff funds, and follow up until you have confirmation that the title has transferred. Keep your plates and do not cancel your insurance until the transfer is complete. If delays are significant, your state's consumer protection office is a resource.